Privacy Policy

We're pretty straightforward about how we handle your info

Last updated: January 2024

Look, Here's the Deal

At Silva Renth Quinth, we're not in the business of selling your data or doing anything sketchy with your information. This page'll walk you through what we collect, why we need it, and how we keep it safe. No legal jargon overload - just straight talk.

What Info We Actually Collect

When you reach out or work with us, we'll typically grab:

  • Your name and contact details (email, phone number)
  • Project address and property info if you're looking to build or renovate
  • Budget ranges and timeline expectations - helps us serve you better
  • Communication history because, y'know, we need to remember our conversations
  • Site visit notes and measurements when we're working on your project

That's pretty much it. We're not tracking what you had for breakfast or anything creepy like that.

Website Cookies & Technical Stuff

Our website uses some basic cookies - mostly to remember if you've contacted us before and to make the site work properly. We use Google Analytics to see which pages people actually look at (turns out everyone loves the portfolio section). You can turn cookies off in your browser settings, though the site might act a bit wonky.

We don't use those annoying tracking pixels that follow you around the internet. That's just not our style.

How We Use Your Information

Here's what we do with the info you share:

  • Respond to your inquiries and project proposals
  • Send project updates, drawings, and construction documents
  • Coordinate with contractors and consultants on your behalf
  • Invoice and payment processing (gotta keep the lights on)
  • Occasionally send out a newsletter if you've opted in - maybe once a quarter, we're not spammy

We won't sell your email to some random marketing list. That's tacky, and we've got better things to do.

Who Else Sees Your Info

Sometimes we need to share certain details with:

  • Engineering consultants and contractors working on your project
  • Municipal planning departments for permits and approvals
  • Our insurance provider (they require project documentation)
  • Accounting firm for tax purposes

Everyone we work with signs confidentiality agreements. We're careful about who gets access to what.

Portfolio & Project Photos

We love showcasing our work, but we always ask permission before using project photos publicly. If you'd rather keep your project private, just let us know - no hard feelings. Some clients want the publicity, others don't, and we respect that completely.

If you've previously agreed to have your project featured and changed your mind, shoot us an email. We'll take it down within a week.

Data Storage & Security

Your files and info live on secure Canadian servers with encrypted backups. We use password-protected cloud storage for project files and two-factor authentication on all our accounts. Our office computers are locked down tighter than a drum.

We keep project records for seven years after completion - that's the industry standard and covers us legally if anything comes up down the road. After that, we securely delete everything except basic project info for our portfolio records.

Your Rights & Control

You've got options when it comes to your data:

  • Ask to see what info we have on you - we'll send it over within two weeks
  • Request corrections if something's wrong
  • Ask us to delete your data (though we might need to keep some stuff for legal reasons)
  • Opt out of newsletters anytime with one click
  • Withdraw consent for portfolio usage

Just email us at contact@silvarenthquinth.info or call (416) 555-0847. We'll sort it out.

Third-Party Links

Our site might link to manufacturer websites, building product suppliers, or sustainability resources. Once you click away from our site, you're on their turf and their privacy policies apply. We can't control what they do, so check their policies if you're concerned.

Kids' Privacy

Our services aren't aimed at anyone under 18. If you're a parent and think your kid's sent us info, let us know and we'll delete it immediately.

Changes to This Policy

We might update this privacy policy occasionally - usually when laws change or we add new services. We'll post any changes here and update the date at the top. For major changes, we'll send an email to active clients.

Questions or Concerns?

If something here doesn't make sense or you've got privacy concerns, reach out. We're human and we'll give you straight answers.

Email: contact@silvarenthquinth.info

Phone: (416) 555-0847

Office: 245 Queen Street West, Suite 1200, Toronto, ON M5V 1Z4

Bottom line: We collect what we need to do our job, we keep it secure, we don't sell it, and we respect your choices. That's how it should be.